Privacy Policy

Concerned about the protection of your personal data and respect for your privacy, MAT DE MISAINE undertakes to respect the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to information technology, files and freedoms as well as those of Regulation (EU) No. 2016/679 of April 27, 2016.

This personal data policy provides information on the conditions under which the Company MAT DE MISAINE, as data controller, collects and uses personal data through its website www.mat-de-misaine.com

It is supplemented by a Cookies Policy .

Who is responsible for processing your personal data?

The data controller is MAT DE MISAINE SAS with capital of €40,000, registered with the RCS of La Roche-sur-Yon under number B 348 963 141, whose registered office is located at BP 10560 4 rue de la Bégaudière 85805 Saint-Gilles-Croix-de-Vie Cédex.

What personal data do we collect?

The personal data collected by MAT DE MISAINE may be the following: surname, first name, title, email address, postal address and delivery address, telephone number.

This data may be collected when creating a customer account on our website, placing an online order, subscribing to the newsletter, participating in a competition or using our website.

MAT DE MISAINE also collects browsing data on the pages of our site through the use of cookies, subject to your prior acceptance of their deposit. To learn more about our cookie management, see the Cookies Policy page.

Why is this data collected?

MAT DE MISAINE may process personal data if the processing is justified, either by the consent of the person, the performance of a contract, compliance with one or more legal obligations, the legitimate interest of the data controller, or the protection of the vital interests of individuals.
The collection of your personal data is necessary for MAT DE MISAINE in order to:
- enable the commercial relationship: process and ensure the follow-up of orders, delivery, invoicing, after-sales service and the carrying out of satisfaction surveys,
- allow you to create and access a personal space on our site,
- answer your questions,
Subject to your consent, this data also allows us to:
- send you targeted or non-targeted commercial communications,
- be able to produce commercial statistics or carry out performance measurements,
- manage competitions and surveys on the site

Who is your data intended for?

Our teams
Your personal data is only accessible to people authorized by their position to process it, such as members of our sales, shipping, returns, marketing and quality departments.

Our service providers
Your data is also transmitted to our external service providers, acting on our behalf, such as those involved in hosting and maintaining the site, in the payment and in the transport of orders that you place through the site. Your personal data may also be shared with some of our service providers to enable us to carry out advertising campaigns (sending campaigns, optimizing mailings, improving campaign targets, etc.). We ensure that they provide the necessary guarantees to respect the security and confidentiality of your data.

Other organizations
We may also be required by law to transmit your personal data to an administrative authority or an authorized public body.

How long will your data be kept?

MAT DE MISAINE undertakes not to retain personal data longer than necessary, in accordance with the purposes pursued and legal archiving requirements.

Relationship management
Your data is kept for the duration of the contract that binds us or from 3 years from your last contact with us.
If an account is created, the data will be retained until the user deletes it. If the user no longer uses their account and has not deleted it, we will consider it inactive after a period of two years and will delete it unless the user objects.

Sending communications relating to our products, news and commercial offers
Data is retained until you withdraw your consent or for 3 years from your last contact with us.

Managing our loyalty program
Data is retained until you withdraw your consent or for 3 years from your last contact with us.

Carrying out audience measurements
Data from audience measurement statistics are kept for 25 months from the date of collection.

Accounting management
Your data will be kept for the duration in accordance with legal obligations or deadlines provided for by law.

At the end of these retention periods, we may be required to keep your data for longer in order to comply with a legal obligation to which we are subject or to prevent any litigation.

Is your data shared with recipients located outside the European Union?

Your personal data is stored in Canada, processed in France, and may be transferred to service providers or subcontractors located in a country outside the European Union. In such cases, we ensure that the processing implemented complies with a level of personal data protection corresponding to that required by regulations.

How do we secure your personal data?

MAT DE MISAINE ensures the technical and physical security of the data collected to combat the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of personal data.
MASTENDER takes the following measures in particular:
• Authorization management: use of rights limited to the strict needs of the account,
• Authentication process with password strength control
MAT DE MISAINE would like to draw your attention to the creation of an online customer account.

Creating a customer account can only be done by entering a username and password that are personal to you. However, you must protect your account password and not share it with anyone. It is best not to reuse the same password for multiple sites. As a reminder, MAT DE MISAINE will never ask you for your username, password, or bank details via email. If you receive a request to this effect from us, do not respond and immediately destroy the email.

What are your rights and how can you exercise them?

In accordance with current regulations on the protection of personal data, you may request access to, rectification of, or, where applicable, erasure of your data. In certain cases, you may also object to the processing of your data or request its limitation. You may also ask us to provide you with the data you have provided in a structured, machine-readable format; this is known as the right to data portability.
You can exercise your rights, or ask us any questions regarding the processing of your personal data at the following address: eshop@mat-de-misaine.com
We are committed to processing your requests as quickly as possible.

Right to lodge a complaint with the CNIL

Any customer or prospect has the right to lodge a complaint with the competent authority.
If, after contacting our company, you find that your "Information Technology and Freedoms" rights have not been respected, you can submit a complaint to the National Commission for Information Technology and Freedoms or CNIL, 3 Places de Fontenoy, 75007 Paris.
Modification and update of our policy
This policy is available on our website and accessible to everyone.
It may be modified or supplemented by us at any time, depending on changes in the legal framework, case law decisions, or recommendations from the CNIL.

Last updated: 09/10/2023