Exchanges & Returns

RETURNS

You have 30 working days following receipt of your package to return all or part of your order to us.

Products must be returned in perfect condition (unworn, unwashed, unaltered), with their original label and packaging.

From Metropolitan France and Corsica

Return costs are free from mainland France and Corsica.

1. Download your return label from the page https://mat-de-misaine.com/pages/retour-colissimo
2. Complete the return form included in the original package, indicating the reason for the return.
3. Prepare your package with the product(s) to be returned, including the completed return slip.
4. Drop off the package at the post office, at a Relay Point, or directly in your mailbox (if the package size allows it) upon request from La Poste > https://www.laposte.fr/expedition-bal/formulaire. We invite you to keep proof of deposit of your package until your order is refunded.
5. The refund will be made to the bank card used for payment within 2 working days after validation by our Customer Service.

Returns in stores

You can make your return to the Mat de Misaine store of your choice regardless of the delivery method chosen.

The refund will be made by our Customer Service within 48 hours and not immediately in store.

From international

Return costs are your responsibility.

EXCHANGES

You have 30 working days following receipt of your package to request an exchange from France or internationally.

The product(s) to be exchanged must be returned in perfect condition (unworn, unwashed, unaltered), with their original label and packaging.

Online

Return costs are free from mainland France and Corsica . Return costs from international destinations are your responsibility.

1. Download your return label from the page https://mat-de-misaine.com/pages/retour-colissimo
2. Complete the return slip included in the original package, indicating the new size you want in the space provided for this purpose.
3. Send your package with the product(s) to be returned, enclosing the completed return slip.
4. As soon as we receive your package , we will proceed with the exchange. The delivery costs will then be our responsibility.

In stores

You have the option to exchange a product for another product available in the Mat de Misaine store of your choice, regardless of the delivery method chosen.

If the exchange amount exceeds the amount of the online order, you will pay the difference in store. Otherwise, a credit note will be issued in store. It will be valid for 1 month in all Mat de Misaine stores. Please note that credit notes cannot be used online.